Alex Finster-Rowen
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Articles
Recent activity by Alex Finster-Rowen-
Unable to Export Reports as CSV Files in Safari Browser
Issue When using Safari browser and exporting a report to CSV, the browser presents details in a raw data format instead of downloading to a CSV file. Resolution The issue is exclusive to Safari we...
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Can an Athlete be in Two Simultaneous Periods?
An Athlete cannot be in two simultaneous periods. A warning message will pop up, if you try to add an Athlete that already occupies a concurrent period: To rectify it: Remove the Athlete from the ...
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Demo Activities
There are several pre-loaded demo activities to help you get familiar with the system. Once you have recorded your own activity you will see a notification with a recommendation to delete demo data...
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How Do I Check Dock Status?
Dock Status shows whether or not the dock(s) are actively connected to the wireless network and it can be seen directly in the Catapult Vector app. This is in addition to the network indicator LED ...
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I Can't Log in to the OpenField Cloud
Issue If you are seeing "Invalid username or password" error message, similar to the one below, it is indicative of either the Username or the Password being incorrect or you are attempting to log ...
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How Do I Check Vector Device Upload Status?
To view the status of the uploads from the Vector Devices:Log into the Catapult Vector App and select the More tab in the top left corner.Click on Raw file uploads.Choose the date of the upload you...
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How Do I Check the Catapult Vector App Version?
To check the Catapult Vector app version: Log into the Catapult Vector app and select the My Account page in the bottom left corner. The Catapult Vector app version will display in the middle of t...
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How to Update the iOS Version on your Apple Device
It is important to keep the iOS version on your Apple device up-to-date. To check for updates: On your Apple device, go to Settings > General then select Software Update. A new version will be di...
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How to Change Your Password in the OpenField Cloud
To change your password Log into the OpenField Cloud and select the Settings page. Click the My Account tab from the Settings menu. Tick Update password and enter your new password, then re-enter ...
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How Do I Contact Support?
Note: Submitting a Help Request will allow Catapult Support Team temporary access to your Cloud account to view your settings to assist with troubleshooting reported issues.You can request assista...