Note: Submitting a Help Request will allow Catapult Support Team temporary access to your Cloud account to view your settings to assist with troubleshooting reported issues.
You can request assistance from the Support Team via the OpenField Cloud or from the Help Centre.
How to Contact Support via the OpenField Cloud
- Log in to the OpenField Cloud and select the Help
button at the top right.
- Select Support from the Help menu.
- In the chat window select Troubleshoot an Issue, then describe your query to try and troubleshoot it first.
- If you still need assistance from our Support team just type 'talk to support' in the chat.
- Once you submit your request, one of our Support Agents will be in contact with you as soon as possible.
How to Contact Support from the Help Centre
- Navigate to the Help Centre by going to https://core.catapultsports.com/hc
- Click the digital assistant
at the bottom right of the homepage.
- It is often quickest to find a solution by troubleshooting it first. Simply select Troubleshoot an Issue and follow the instructions in the chat.
- If you still need assistance from our Support team just type 'talk to support' in the chat.
- Once you submit your request, one of our Support Agents will be in contact with you as soon as possible.